Terms of Use

These Terms of Use ("Terms") are a legal agreement between you and Pet AI Wellness ("we," "us," or "our"), an independent mobile application developed and operated by Theodore Flood, based in Staatsburg, New York. By downloading, accessing, or using the Pet AI Wellness app (the "App"), you agree to these Terms. If you do not agree, do not use the App.

1. Wellness Observation Only — Not Veterinary Advice

Pet AI Wellness is a wellness observation and tracking tool. It provides general, informational observations about your pet's apparent mood and wellness based on photos you submit. The App does not provide veterinary diagnosis, treatment, or medical advice, and it is not a substitute for professional veterinary care. The App does not create a veterinarian-client-patient relationship.

Never disregard, avoid, or delay seeking advice from a licensed veterinarian because of anything you read or see in the App. If you believe your pet has a medical emergency or health problem, contact a qualified veterinary professional immediately. You are solely responsible for decisions you make about your pet's care.

2. Eligibility and Account Responsibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and purchase a subscription. By using the App, you represent that you meet this requirement and that any information you provide is accurate.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at support@petaiwellness.com if you suspect unauthorized use of your account.

3. Pet Photos and Content You Provide

The App works by analyzing photos of your pet that you choose to submit. You retain ownership of the photos and pet information you provide ("Your Content"). By submitting Your Content, you grant us a limited license to process it solely to provide the App's features — including transmitting photos to our AI provider for analysis and saving the resulting scan records to your account.

You represent that you have the right to submit Your Content and that it does not violate any law or the rights of others. Please submit photos of animals only; do not submit photos of people or any content that is unlawful or infringing. For details on how Your Content is handled, see our Privacy Policy.

4. AI Limitations

The App's observations are generated by artificial intelligence (currently OpenAI's GPT-4o Vision) analyzing the photos you submit. AI-generated results are estimates and can be inaccurate, incomplete, or inconsistent. Results depend heavily on photo quality, angle, and lighting, and they may not reflect your pet's actual health or state. Wellness scores and mood reads are for general informational purposes only and should not be relied upon as fact or as a basis for medical decisions.

5. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of these Terms
• Attempt to reverse engineer, decompile, or interfere with the App or its underlying services
• Access the App through automated means, or attempt to circumvent subscription limits or security measures
• Upload content that is unlawful, infringing, harmful, or that you do not have the right to submit
• Resell, redistribute, or provide the App or its outputs as a commercial service to third parties
• Use the outputs of the App to provide veterinary or medical advice to others

6. Subscriptions, Free Trial, Billing, and Cancellation

Pet AI Wellness is offered through an auto-renewable subscription, the Founding Membership (Annual), purchased through Apple's In-App Purchase system on the App Store.

• Free trial: New subscribers receive a 3-day free trial. You will not be charged during the trial.
• Price after trial: Unless you cancel at least 24 hours before the trial ends, your subscription automatically converts to a paid annual subscription at $39.99 per year (or the equivalent in your local currency, as shown at purchase).
• Auto-renewal: The subscription automatically renews each year for $39.99/year unless you cancel it. Your Apple account is charged for renewal within 24 hours prior to the end of the current period.
• Managing your subscription: Renewal and cancellation are managed through your Apple ID account settings. You can turn off auto-renewal or cancel at any time in the App Store or your device's Subscriptions settings. Cancellation takes effect at the end of the current billing period.
• Access after cancellation: If you cancel, you retain access to paid features through the end of the period you have already paid for. Access ends when that paid period expires.

Prices are shown in the App Store before purchase and may change with notice as permitted by applicable law and Apple's rules; Founding Member pricing, where offered, is described in the App at the time of purchase.

7. Refunds

All purchases are processed by Apple. Refund requests are handled solely by Apple in accordance with Apple's policies. We are not able to process refunds for App Store purchases directly. To request a refund, use Apple's "Report a Problem" page or contact Apple Support.

8. Account Deletion

You may delete your account at any time from within the App or by emailing support@petaiwellness.com. Deleting your account removes your account data and scan history as described in our Privacy Policy. Deleting your account does not automatically cancel an auto-renewable subscription — you must cancel the subscription through Apple to stop future charges.

9. Intellectual Property

The App, including its software, design, text, graphics, logos, and the "Pet AI Wellness" name, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use, subject to these Terms and to the applicable App Store terms. You may not copy, modify, distribute, or create derivative works from the App except as expressly permitted.

10. Changes to the Service

We may modify, suspend, or discontinue the App or any of its features at any time, with or without notice. We may also update these Terms from time to time; when we do, we will update the "Last updated" date above. Your continued use of the App after changes take effect constitutes acceptance of the updated Terms.

11. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCURATE, OR THAT ANY WELLNESS OBSERVATION OR SCORE IS CORRECT OR RELIABLE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE APP OR FROM ANY DECISION MADE IN RELIANCE ON THE APP'S OUTPUTS, INCLUDING ANY HARM TO YOUR PET. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Apple App Store Terms

You acquire and use the App through the Apple App Store. Your use of the App is also subject to Apple's terms, including the Apple Media Services Terms and the Licensed Application End User License Agreement ("Apple's Standard EULA"), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. To the extent these Terms conflict with Apple's Standard EULA with respect to your use of the App obtained through the App Store, Apple's Standard EULA controls. Apple is not a party to these Terms and is not responsible for the App or its content; Apple has no obligation to provide any support or maintenance for the App.

14. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws principles, except where applicable law (including Apple's terms) provides otherwise. This provision does not deprive you of any consumer protections to which you are entitled under the mandatory law of your place of residence.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@petaiwellness.com
• Location: Staatsburg, New York, United States